Shipping & Payment Information
At Indalo Pet Life, we strive to provide you with a smooth and efficient shopping experience. Below is a detailed guide on how we handle shipping and payments for your orders.
Once your order is placed, please allow 3-5 business days for order processing and preparation before it is shipped. We process and ship orders during business hours (Monday to Friday, excluding holidays). Custom or pre-order items may require additional time, which will be communicated to you at checkout.
We offer various shipping options to meet your needs. The available shipping methods will be displayed at checkout based on your location. These may include:
Note: Delivery times are estimates and may vary depending on your location and unforeseen circumstances such as customs delays.
Shipping costs will be calculated based on your location, the size and weight of the order, and the chosen shipping method. The exact shipping fee will be displayed at checkout before you confirm your order.
For international orders, please be aware that additional customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and are not included in the shipping fee.
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.
We take care to package your order securely, but if your package arrives damaged, please contact us within 7 days of receiving the item. If your order is lost in transit, please notify us as soon as possible so we can assist you in resolving the issue.
We accept the following payment methods to ensure a secure and seamless checkout process:
All prices on our website are displayed in USD. If you are purchasing from a different country, your payment provider may convert the total amount to your local currency, and additional fees may apply based on your provider’s policies.
We use industry-standard encryption technology to protect your payment information and ensure a secure transaction process. We do not store your credit card information on our servers.
Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase. Please check this email carefully and contact us if any details are incorrect.
If you need to cancel or modify your order, please contact us as soon as possible. Once an order is processed and shipped, it cannot be canceled. For more information on returns and refunds, please refer to our Return Policy.