1. General Policy
We strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
2. Eligibility for Returns
- Condition: Items must be returned in their original condition, unused, unassembled, and with all original packaging, tags, and accessories.
- Time Frame: Returns must be initiated within 30 days of delivery.
- Proof of Purchase: A valid proof of purchase (order confirmation, receipt, or invoice) is required.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized products
- Clearance items or final sale products
- Items damaged by misuse, improper assembly, or unauthorized modifications
4. Return Process
- Step 1: Contact our customer service team at [insert contact email/phone] to initiate a return. Please provide your order number, a brief explanation for the return, and photos if the item is damaged or defective.
- Step 2: Our team will assess the return request and provide a Return Merchandise Authorization (RMA) number along with return shipping instructions.
- Step 3: Pack the item securely and include the RMA number inside the package. Ship the item to the return address provided by our team.
5. Return Shipping Costs
- Damaged/Defective Items: If the item arrives damaged or defective, we will cover the return shipping costs.
- Other Returns: For returns due to other reasons (e.g., change of mind, incorrect size), the customer is responsible for return shipping costs. We recommend using a trackable shipping service.
6. Refund Policy
- Processing Time: Once we receive and inspect the returned item, we will notify you via email. If approved, your refund will be processed within 7-10 business days.
- Refund Method: Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
- Restocking Fee: A restocking fee of [insert percentage, e.g., 15%] may be applied for returns not due to damage or defect.
- Non-Refundable Costs: Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).
7. Exchange Policy
- Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
8. International Returns
- Customs and Duties: For international returns, customers are responsible for any customs duties, taxes, or fees associated with the return shipment.
- Return Address: Return items should be sent to the address provided by our customer service team. Do not send items back to the manufacturer or any address not specified in the return instructions.
9. Damaged or Defective Items
- Inspection: Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, or if you receive the wrong item.
- Claims: Claims for damaged or defective items must be reported within 7 days of delivery. Please provide photos and a description of the issue.
10. Contact Information
If you have any questions or need assistance with your return or refund, please contact our customer service team at:
- Email: [insert email address]
- Phone: [insert phone number]
- Business Hours: [insert hours of operation]
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.