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Thank You

Thank you for choosing Indalo! We’re thrilled to welcome you to the Indalo family and are deeply grateful for your support. By selecting an Indalo product, you're contributing to a mission centered on sustainability and responsible craftsmanship. Your choice helps us continue our commitment to using eco-friendly materials, supporting artisans, and ensuring that every piece we create meets high standards of quality, style, and environmental care.

Our Values

Validated by you

Indalo is built on a foundation of sustainable design, mindful material sourcing, and fair-trade practices that prioritize the welfare of both our planet and the people who craft our products. We aim to blend functionality with beauty, bringing joy to both you and your pets while minimizing environmental impact.

Our Earth

Your support is one step forward

Indalo is built on a foundation of sustainable design, mindful material sourcing, and fair-trade practices that prioritize the welfare of both our planet and the people who craft our products. We aim to blend functionality with beauty, bringing joy to both you and your pets while minimizing environmental impact.

Purchase Essentials

1-Year Warranty

Covers defects in materials or craftsmanship. Excludes misuse, accidents, or normal wear and tear.

30-Day Satisfaction Guarantee

Not satisfied? Return your product within 30 days of receiving it in original condition and packaging for a refund or store credit.

7-Day Returns

Returns (in original condition) initiated within 7 days of receiving your product are free of charge.

30-Day Conditional Returns

After 7 days, returns are accepted within 30 days, but shipping fees may apply.

Exchanges

Damaged or defective items are eligible for free exchanges upon receipt of proof. Donate original item to local animal shelter.

Refund Options

Receive a full refund (excluding applicable shipping fees) or store credit for future purchases.

Good as Gold

To process any return, refund, or exchange, please document with video recording during the unboxing of the item.

Product Care & Maintenance

Cleaning Tips

Use a soft, damp cloth to clean wood surfaces; avoid abrasive cleaners. For rattan components, dust regularly with a soft brush or vacuum with a gentle attachment.

Storage

Store in a dry place and avoid prolonged exposure to direct sunlight.

Avoiding Damage

Keep furniture away from direct sunlight or extreme temperatures to prevent warping or fading. Protect surfaces from pet scratches with washable, removable pads or cushions.

Ongoing Care

Tighten screws and hardware periodically to maintain stability. Apply wood-safe oil or polish occasionally to preserve the finish and extend product life.

Replacements

To prolong product life, we carry essential replacement parts. The parts an be purchased from our online store.

Community & Product Inspiration

We love to see how you and your pets enjoy Indalo products! Share your unique setups or styling ideas using the hashtag #IndaloLife on Instagram, and explore our gallery for fresh inspiration and creative uses.